Why I didn’t buy my mountain bike from Milltown Cycles

Robbie Wigley with her new Trek 7300 WSD from Milltown Cycles, somewhere on the Sakatah TrailRobbie bought her new hybrid bike (Trek 7300 WSD) at Milltown Cycles a month ago and was pleased with the advice/treatment she got from owner Ben Witt and manager Curtis Ness. The day she purchased the bike, we couldn’t wait for them to assemble it as we were due to meet some friends at the Cow.  No problemo. Curtis delivered it to our table.)

So after I spent a weekend at the Cuyuna Lakes Mountain Bike Festival trying out mountain bikes, I spent an hour with Ben at my morning office at the Blue Monday, talking pros and cons of all the possible variations of which mountain bike to buy, given my price range, riding ability, planned use, etc.  His recommendation: a 29er hardtail, the Gary Fisher X Caliber.  I told him to order it and promptly tweeted the news.

A couple hours later, I got an email from Ben (he also uses Google Talk/IM which I found to be very helpful):

I hate to say it, but I can’t get that bike for you.  They are sold out for the year, and they don’t list an estimated time of arrival for the new 2012 models. 

He then recommended that I get the bike from a competitor which did have one in stock in my frame size:

I’m sorry to have that as the only option I can offer.  There are not many bikes that are similar to that to offer as alternatives.  I think you’d be very happy on that bike, and we can easily get the tires, pedals and other accessories here for you.

Ben Witt and Griff Wigley with a Gary Fisher X Caliber at Milltown Cycles in Faribault, MNBen Witt and Griff Wigley with a Gary Fisher X Caliber at Milltown Cycles in Faribault, MNWhaaaa?  Couldn’t he could sell me another bike in that price range with similar features? I wanted to buy a bike from him.

He was adamant. The X Caliber was the bike that was best for me and it made no sense to wail till fall to get one.  He was confident I’d be a long-term customer of Milltown Cycles and that he’d make a fair profit from whatever accessories, parts, and service I’d need.

I got my bike later that day.  And a few days later, he outfitted it with Eggbeaters and tubeless tires. Watch out, Hans Rey.

3 thoughts on “Why I didn’t buy my mountain bike from Milltown Cycles”

  1. Griff,

    Glad to see you happily riding your new bike! As you said, this was the best solution for you to get the perfect bike for your intended use. I’m glad that it all worked out, and that we were able to set you up correctly.

    We are meeting at Lebanon Hills at 7pm tonight for a Milltown Fat Tuesday Ride, hope you can join us.

    Thank you again, and here’s to many happy miles for both you and your wife!

Leave a Reply