On Tuesday, Aug 11, I had a double red cell donation appointment at 1pm at the Northfield Ballroom. When I arrived, donors were told that some supplies had not yet arrived from St. Paul and that it would be a 45 minute delay. I had other things scheduled so I departed, irritated because they have my phone number and could have alerted me. But I’m more irritated now that no one has contacted me in the month since it happened.(continued)
I don’t know whether to fault the Rice-Le Sueur Counties Chapter of the American Red Cross or the North Central Blood Services Region or who. But this is poor ‘customer’ service. (I can understand that mistakes happen but it’s important to handle the mistakes.) And it’s particularly maddening because I’ve been making an effort the past two years or so to blog about local blood donation events.